Terms and Conditions
Last Updated: 11/Nov/2025
Welcome to Venezia Tourism (“we”, “our”, “us”). By accessing or using our website www.veneziadubai.com, booking a service, or making a payment, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.
Our registered address:
Port Rashid, Cruise Terminal 3, Port Rashid Passengers Terminal, Dubai – UAE
Email: info@veneziadubai.com
Phone: +971 50 316 8599
1. General Terms
By using our website or booking any service:
You confirm that you are at least 18 years old.
You agree to provide accurate and complete information.
You accept all terms stated in this document and our Privacy Policy.
We reserve the right to update, modify, or change any part of these Terms without prior notice.
2. Services Offered
Venezia Tourism provides:
City Tours
Desert Safaris
Private Chauffeur Services
Attraction Tickets
Customized Dubai Experiences
Airport Transfers
Other Dubai Tourism-related services
All services are subject to availability and confirmation.
3. Booking & Payment
All bookings must be made through our website, WhatsApp, or official contact channels.
Full payment may be required to confirm certain bookings.
All prices listed on the website are in AED (United Arab Emirates Dirham) unless stated otherwise.
Once payment is completed, a booking confirmation and invoice will be sent to your registered email or WhatsApp.
Accepted Payment Methods
Credit/Debit Cards (Visa/Mastercard)
Bank Transfer (if arranged)
Cash (only for select services)
We use a secure, PCI-compliant payment gateway for all online transactions.
4. Cancellations & Refund Policy
4.1 Customer-Initiated Cancellations
48+ hours before service: Full refund or free rescheduling.
24–48 hours before service: 50% refund.
Less than 24 hours: No refund.
No-show: No refund.
4.2 Non-Refundable Services
Some services—such as attraction tickets (Museum of the Future, Burj Khalifa, Dubai Frame, etc.)—are non-refundable once issued due to supplier policies.
4.3 Company-Initiated Cancellations
If we cancel a service due to weather, operational issues, or safety concerns:
Customer will be offered a full refund or free rescheduling.
5. Changes to Bookings
All changes must be requested via email or WhatsApp at least 24 hours before the service time.
Change requests are subject to availability.
6. Customer Responsibilities
Customers agree to:
Provide accurate information during booking.
Be available on time at the agreed pickup location.
Follow safety instructions provided by our team or service partners.
Ensure all passengers, including children, meet age/height requirements for certain activities.
We are not responsible for delays caused by traffic, customer lateness, or force majeure.
7. Liability & Disclaimer
Venezia Tourism acts as a service provider and facilitator; some experiences are operated by licensed third-party partners.
We are not liable for any loss, injury, damage, accident, or delay caused by third-party operators or unforeseen circumstances.
Customers join all tours and activities at their own risk.
Personal belongings and valuables are the responsibility of the customer.
8. Travel Documents & Compliance
For certain services (e.g., cruise pickup, airport transfers), customers must ensure:
Valid ID or passport
Correct entry permits (if applicable)
We are not responsible for issues arising from invalid travel documents.
9. Intellectual Property
All content on www.veneziadubai.com, including images, text, logos, and graphics, is the property of Venezia Tourism and may not be copied or reproduced without permission.
10. Privacy Policy
Your personal information is collected only for booking and communication purposes.
We do not store or share credit card details with third parties.
(If you want, I can prepare a full standalone Privacy Policy as well.)
11. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates (UAE).
Any disputes shall be handled by the competent courts of Dubai.
12. Contact Information
Venezia Tourism
📍 Port Rashid, Cruise Terminal 3, Port Rashid Passengers Terminal, Dubai – UAE
📞 +971 50 316 8599
📧 info@veneziadubai.com
🌐 www.veneziadubai.com