Last Updated: 11/Nov/2025

Our goal at Venezia Tourism is to provide high-quality tourism services. This Refund Policy explains when refunds are applicable for bookings made through www.veneziadubai.com.

---

1. General Refund Conditions

Refund requests must be submitted through the following official channels:

📧 info@veneziadubai.com
📞 +971 50 316 8599

Refunds will be issued only to the original payment method used during the booking.

---

2. Customer-Initiated Refunds

48+ hours before the service
→ Full refund

24–48 hours before the service
→ 50% refund

Less than 24 hours before the service
→ No refund

No-shows
→ No refund

---

3. Non-Refundable Items

Due to supplier policies, the following items are non-refundable:

• Burj Khalifa Tickets

• Museum of the Future

• Dubai Frame

• Theme Parks

• Any ticketed attraction

• Special promotions or discounted bookings

---

4. Refunds for Company-Initiated Cancellations

If Venezia Tourism cancels a service due to weather, operational issues, or safety concerns:

→ Full Refund, or
→ Free Rescheduling

Customers may choose their preferred option.

---

5. Refund Processing Time

Refunds are processed within:

• 7–14 business days for online card payments

• Immediate or next working day for cash refunds (if applicable)

Please note: Refund timelines may vary depending on your bank or payment provider.